Question 1

How does the app sync with my Shopify store?

Accepted Answer

The app connects directly to Shopify's APIs. Products, collections, prices, inventory, and customer accounts sync automatically in real-time. When you update something in Shopify admin, it reflects in the app instantly. No manual work required.

Question 2

Do push notifications really recover abandoned carts?

Accepted Answer

Yes, and the data proves it. Push notifications have a 40% recovery rate compared to 2% for emails. When a customer abandons their cart, they receive a timely notification that opens directly to checkout. It's immediate, personal, and hard to ignore.

Question 3

Do my existing Shopify apps work in the mobile app?

Accepted Answer

Most do. Reviews (Yotpo, Judge.me), subscriptions (ReCharge), loyalty programs, and support widgets all work seamlessly. During onboarding, we analyze your app stack and ensure everything integrates correctly before launch.

Question 4

How long does it take to go live on the App Store?

Accepted Answer

2 weeks from start to finish. Your app is your Shopify store, made native: nothing to rebuild. We manage the entire publishing process on both stores. For the App Store, you just need your own Apple account (5-minute setup, we guide you). For Google Play, we handle everything.

Question 5

What if Apple or Google reject my app?

Accepted Answer

We handle it. Our team knows exactly what Apple and Google reviewers look for. If your app gets rejected, we fix the issue and resubmit, at no extra cost, until it's live. Publishing happens on your account: your app, your brand as the publisher.

Question 6

Does the app work with Shopify Plus?

Accepted Answer

Absolutely. We support Shopify Plus features including custom checkout, B2B catalogs, multi-currency, and expansion stores.

Question 7

How do customers log into the app?

Accepted Answer

Customers use their existing Shopify account. They can log in with email/password. No separate account creation needed: their order history, saved addresses, and payment methods are all there.

Question 8

What happens to my app if I cancel my subscription?

Accepted Answer

Your app stays live on the App Store for the rest of your billing period. After that, it's removed from the stores but customers who already installed it can still browse (no new updates). Your customer relationships are yours: we never lock you in.

Question 9

Can I send promotional push notifications?

Accepted Answer

Yes. Starter includes 500 push notifications/month, Business includes unlimited. Send flash sale alerts, back-in-stock notifications, new collection launches, or personalized offers. You can segment by purchase history, location, or behavior.

Question 10

Can I try before I pay?

Accepted Answer

Yes. Get a free trial of your app on Android and iPhone within 24-48 hours, no strings attached. You only pay when you decide to publish on the stores. Your Apple account is only needed at publishing time (we guide you through it). No credit card required for the trial.

Question 11

Why do I need an Apple account?

Accepted Answer

Apple requires every App Store app to be published through a registered account. Think of it like a domain name for a website: it's yours and it identifies you as the publisher. The benefit: your iOS app is published under your name, with your brand on the App Store. No middlemen, no lock-in. For Google Play, we publish under our account: you don't need to do anything. The Apple account costs $99/year (required by Apple, not by Appo). Setup takes 5 minutes and we guide you.

Question 12

What's the total cost?

Accepted Answer

Appo Starter: EUR 40/month. Plus your Apple account for the App Store: $99/year (about $8/month), required by Apple for all publishers. For Google Play there's no extra cost: we handle it. Total first year: about $48/month to have your app on both stores. For comparison, alternatives start at $85/month (Shopify-only). Custom development starts at $15,000.

Question 13

How do I create my Apple account?

Accepted Answer

It takes 5 minutes and we guide you through every step. You just need your business email and your company details: no extra paperwork. For Google Play you don't need to do anything: we handle the publishing. Once your Apple account is ready, we take care of everything else.

Your website gets you found.Your app brings customers back.

70% of your traffic. 30% of sales.

Recover abandoned carts automatically

Triple mobile conversions

Build customer loyalty

Eliminate checkout friction

Native Apple Pay and Google Pay

Zero maintenance required

Your Shopify apps. Already connected.

One recovered cart covers the costs.

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